WE ARE OPEN!
We are so happy to be open again, albeit a bit restricted, for families (self-contained households) and adult residential units (groups of adults who live together permanently) with special needs.
We are not open, at this stage for groups, schools, Tadpoles Toddlers, play schemes or respite.
The outside Playground is open for 2 sessions per day, between 10am – 12.30pm and between 1.30pm – 4pm for up to 3 families or residential units at any one time.
All inside areas other than the toilets are closed.
We will designate a toilet to each household for use during their session.
You will need to pre-book your sessions and make your contribution by phone.
Our Reception area is closed at present although we are picking up messages very regularly throughout the day.
Please see below for the current list of available equipment and resources.
The Sensory Room is open at £10 per 30 minute session which should be booked in advance. Please ask if you have not booked but wish to use the Sensory Room on your visit and we will see if there is availability. After each session the sesory room is deep cleaned.
We hope to offer some limited respite as soon as we feel it is safe to do so, for both your family and for our Team.
We will update this page as things change.
To check availability and to make a booking call 01628 628599
If we are unable to answer the phone please leave a message clearly with your family name, number of children and your phone number and we will call you back.
All booking enquiries will be dealt with in strict order, however we cannot guarantee that we will be able to book everyone on the date/time when they want to come. We will do our best and try to be as fair as possible whilst trying to keep everyone as safe as possible. This is a steep learning curve for us all.
At this stage we will only be taking one booking at a time for any family/unit until we can better judge demand and our ability to cope with it. Please bear with us whilst we all find our feet.
You also need to know that.......
We have put in place some physical changes to the Playground to help you with social distancing and hand washing as well as some operational changes too. These will be explained to you when you book.
Hand sanitizer stations have been installed around the site and we have increased our cleaning protocols to keep you and your family safer. We cannot offer a completely risk free environment but we have worked hard to reduce any risk to an absolute minimum.
Unfortunately our finances have inevitably taken a hit over the last few months and we will need to pay for the new safety changes, the on-going cost of sanitizers, additional cleaning and PPE for our team. As we have had no visitors and few opportunities for fundraising over the last few months the cost of the new safety measures we have put in place has been funded from our reserves.
As a consequence we do need to make a small increase to the amount that we ask you for as a contribution – from £8.00 to £10.00 per visit and we hope that you will understand this and also appreciate that we have not asked for an increase in your contributions since 2010. However, if you have difficulty with these contributions please speak with Gary at the Playground.
Advance booking is essential so please do not set out until you have spoken to someone or have a booking confirmation.
OUR 'USUAL' BOOKING INFORMATION IS BELOW BUT FOR INFORMATION ONLY FOR NOW!
Booking is essential to ensure we manage the number of visitors coming in any one day. It is important to all that there is a calm and yet fun sociable atmosphere and so limiting numbers benefits everyone.
We do get cancellations so do call if you have not managed to book but would still like to come on a particular day, or on the off chance. We will do our best to accomodate you!
Pop in to reception to speak with us
And coming soon....
Online Family Booking Requests!
Soon you will be able to check availability and make a booking request for your family using our new Booking Enquiry Form.
You can donate for your booking when you arrive or transfer to us in advance from your bank using online banking!
Our Bank details are below BUT please don't forget to fill in the form below so we know to expect the money and what it is for!