Covid-19 Changes to TVAP

WE ARE OPEN!

We are so happy to be open again, albeit a bit restricted, for families (self-contained households) and adult residential units (groups of adults who live together permanently) with special needs. 

We are not open, at this stage for groups, schools, Tadpoles Toddlers, play schemes or respite.

The outside Playground is open for 2 sessions per day, between 10am – 12.30pm and between 1.30pm – 4pm for up to 3 families or residential units at any one time. 

All inside areas other than the toilets are closed.

We will designate a toilet to each household for use during their session.

You will need to pre-book your sessions and make your contribution by phone.

Our Reception area is closed at present although we are picking up messages very regularly throughout the day.

 Please see below for the current list of available equipment and resources.

The Sensory Room is open at £10 per 30 minute session which should be booked in advance. Please ask if you have not booked but wish to use the Sensory Room on your visit and we will see if there is availability. After each session the sesory room is deep cleaned. 

We hope to offer some limited respite as soon as we feel it is safe to do so, for both your family and for our Team.

We will update this page as things change.

To check availability and to make a booking call 01628 628599

 Click here to see more information on our BOOKING page

NOTE: Bookings are for the outside area only and are only open to those with Special Needs currently.

Parental / Carer responsibility

We expect that all visiting parents and carers will help us to provide as safe an environment as possible. This will mean taking responsibility for your family / group and encouraging frequent hand washing and use of hand sanitising gels, proper social distancing (we operate a 2 metre distance protocol), turn taking, wiping of surfaces and toilet areas after use and taking litter and all personal belongings home after your session. 

The 2 most important tools we have in keeping each other safe is hand hygiene and social distancing. We expect you to encourage these strongly at all times.

TVAP Play Staff

We will be around to chat and support you but obviously from a safe distance! Staff will be wearing minimal PPE for supervision and will be on hand throughout your visits.

Frequency of bookings

At the moment we are only taking 2 bookings per Household per month for July and August. We are not taking bookings for after the 31st of August. You can ask to be put on a waiting list for cancellations on certain dates but those without 2 bookings in the month will be prioritised.

Timings

We expect you to leave promptly at the end of your session. We have a lot of work to do to turn around for the next session so would appreciate that you bear this in mind.

Contribution

Due to the increased cost of being Covid-secure and the financial chanllenges of Lockdown and the future we are asking for £10 per visitor per visit. (Parents and adult carers come free)

Contributions must be made over the phone at the time of booking.

Health testing

We will ask you a few questions before you come in and also test your temperature with a temple thermometer gun. If you have any symptoms please do not travel. If you or any of your household becomes ill whilst here we will ask you to leave immediately and follow government guidelines for isolation and tracking.

Face coverings

YOU MUST BRING FACE COVERINGS WITH YOU FOR YOUR VISIT.

Whilst we do not require you to wear a face covering all the time, if you would like to or if you are unable to social distance you should wear one. As an example, if other families are in the toilets and you can’t wait, you should wear a face covering.

Children are NOT required to wear face coverings.

Gloves

As we require you to hand sanitise or wash your hands at multiple places throughout the Playground, gloves are not to be worn on site. 

Hand Hygiene

YOU MUST BRING YOUR OWN HAND SANITISER WITH AT LEAST 70% ALCOHOL.

This is because although there will be gel stations around the site, it would be best for us and yourselves if you use your own. We encourage you to use hand sanitiser at each transition point unless you are able to wash your hands, which is far better. 

YOU MUST WASH YOUR HANDS ON ARRIVAL AND BEFORE YOU LEAVE. 

Social Distancing

VERY IMPORTANT! We have installed additional fencing and gates between the play areas to help with this. We are not insisting on only 1 household per area but we are insisting that only 1 household on each piece of equipment at a time, except pool and bike areas. We will be maintaining the 2 metre distance around the site. We ask that you move freely around the site and encourage your children to be aware of others and practice their safe distancing

Toilets

You will be allocated a toilet for your family to use whilst you are here. This will be locked and you will be given the code when we confirm your booking. There will be anti-viral spray and blue roll in the toilets for you to wipe down the toilets between uses. The changing areas will be open access, again with available cleaning products. Only use this if really needed. Outside baby changing table is available outside of Jocks Cabin. There is a festival type urinal outside of Jocks Cabin which can be used to take pressure of the toilets as needed. This is an unsupervised area, safeguarding protocols will apply.

Adult / Child Sessions

Initially the session will be determined by the age of the first special needs person coming as part of the booking. We will try to steer adults bookings towards Fridays but at the moment, until we know what demand will be, we can be a little flexible – TEMPORARILLY.

 Equipment

Everything inside and the Toddlers area and Maze are off limits at the moment. The Castle is undergoing maintenance and so is closed for a little while too.

Drinking water and snacks

YOU NEED TO BRING WATER OR DRINKS WITH YOU.

You are welcome to bring snacks, there are picnic tables for you to use. Please take everything home with you. There will be no bins outside.

First Aid / Incidents

There is a first aid kit available by the front door. You are responsible for your own first aid but we will support you (using appropriate PPE) as much as we can.

Activity Packs

Available to collect on arrival – simple craft pack to use whilst here and to take home – 1 per child. More will come online as we move forward (nature, quiz, competitions etc). There are covered areas around the site where you can sit and do your activities. We will be developing an outdoor activity area under the covered area by the green shed. We will let you know when this is ready.

Use of pool

You will need to bring all equipment, towels etc with you. You will need to use the outside changing cubicles only, not the toilets to get changed. We are not insisting on only household in the pool at a time but we are insisting on social distancing of 2 meters. Parents and carers are responsible for maintaining the 2 meter distancing. The water cannons will be on.

Games equipment

We will provide plastic footballs which will be replaced after each session.  We will provide 1 golf club and 2 balls per family. When used please put in container by reception door, do not share outside of your household. There will be a limited number of trikes out, which will be rotated around the sessions.

Sand Toys

We will provide a bucket and spade per family if needed. Do not share this and please hand it back at the gate when you leave.

 Cancellations

If we are notified of a cancellation with two full working days notice of the booking date, a voucher for a visit within three months of the orginal booking date will be offered. PLEASE NOTE: If the booking is a Tuesday or Wednesday you MUST let us know by noon on the Saturday before. 

IMPORTANT

You will be asked to show your face coverings and hand sanitisers on entry

HELPFUL FILM - PLEASE click on the 'CC' button on the bottom righthand corner of the film to see important subtitles

Below is a quick film is to show what it is like to enter TVAP with the new Covid-19 restrictions in place. It shows you what you will need to bring, what you need to do and the process from the gate to free play! We hope it helps prepare everyone for the differences we have had to put in place :-) See you soon!